Configuring Walk-In Settings
To get to Walk-In Manager Settings, go to Meevo > Business Settings > Walk-In Manager Settings.
General Settings
- Select the Main Settings tab and select Edit. The following options are under General Settings.
- Enable wait list text notifications: Text message options are shown or hidden in the Walk-In Manager based on the status of this option.
- Enable ability for a client to notify the business that they have arrived and will wait in waiting area: The Client will wait in waiting area option will be shown or hidden depending on the status of this option.
- Only show clocked-in employees when adding to the wait list and when placing a client in service: When enabled, the list of available employees is limited to those who clocked in.
- When finished, select Save.
Note: For details on Walk-In Kiosk and Online Wait List Settings, see this topic.
Employees and Services
These settings define which employees and services that will be available for selection in the Walk-In Manager wait list, be it via the Online Wait List, the Walk-In Kiosk, or the Walk-In Manager.
- In Walk-In Manager Settings, select the Employees tab or the Services tab and select Edit.
- Move items from the Available box to the Selected box.
- When finished, select Save.
Walk-In Hours
Tip: These settings control when clients can be added to the Walk-In Manager wait list, be it via the Online Wait List, the Walk-In Kiosk, or the Walk-In Manager. Any attempt to add a client to the Walk-In Manager wait list outside of business hours will be unsuccessful, so make sure your walk-in hours match your business hours of operation!
- In Walk-In Manager Settings, select the Walk-In Hours tab and select Edit.
- Select the checkbox beside the day, and configure the start and end times.
- When finished, select Save.
Walk-In Notifications
- In Walk-In Manager Settings, select the Notifications tab and select Edit.
- For each notification type, select the checkbox to enable the message, and then enter a message. If desired, customize the message using the tags from the list.
Note: Select Reset at any time to reset the message back to the Meevo default.
- The notification types are:
- Welcome Text: This notification is the initial message sent after a client is added to the Walk-In Manager wait list.
- Position 1: This notification lets the client know that they are at the top of the list and prompts the client to check-in at the location. Clients who enter the Walk-In Manager wait list at position 1 will not receive a notification.
- Position: This notification informs the client of their current position. The notification is sent when the client reaches the position selected in the drop-down. Remember, notifications are sent once per "position" to a client. For example, if a client receives a text message that they are position 3 and then get bumped to position 4, the client will receive a message that they are in position 4, but will not receive another message when they are back to position 3.
- Missed: This notification is sent when a client is marked as a no-show in Walk-In Manager.
- Closing: This notification informs the client that the business is closing soon. The notification is sent depending on the time duration selected from the Closing drop-down.
- When finished, select Save.