"Undeliverable" Error Codes and What They Mean
You do not have to wonder if a text message was delivered to a client! Meevo captures the delivery status of text messages and displays the information in the Appointment Audit Log.
- To get there, open the Appointment Editor for an appointment and select LOG in the top-right corner.
- Review the text message information displayed in the audit log. Text messages that appear as "Sent" can be considered "delivered" since they did not return any kind of error.
- If a message was not delivered, there are several possible "undeliverable" codes that might appear there.
- If Meevo receives a status of "undeliverable - 30006 (landline or unreachable carrier)", the phone number within the client profile will be immediately flagged as Undeliverable in the Opt-in status. This effectively opts out the number from receiving future text messages from Meevo since it is likely a landline.
- For all other error codes, see the section below.
- If Meevo receives a status of "undeliverable - 30006 (landline or unreachable carrier)", the phone number within the client profile will be immediately flagged as Undeliverable in the Opt-in status. This effectively opts out the number from receiving future text messages from Meevo since it is likely a landline.
"Undeliverable" Error Codes
Review the details on what these codes mean, as this will help your business decide whether to keep texting that number. Each error code is a link to a Twilio Help topic which provides more details on the error as well as troubleshooting steps.
- Error 30003 "Message Delivery - Unreachable destination handset": The destination carrier is reporting the 'To' number is unreachable - the device is likely powered down, out of the service area, or may not accept your messages.
- Error 30004 "Message Delivery - Message blocked": Your message has been blocked from reaching the destination.
- Error 30005 "Message Delivery - Unknown destination handset": The destination carrier is reporting the 'To' number is unknown, or no longer in service.
- Error 30006 "Message Delivery - Landline or unreachable carrier": The destination is a landline phone, or the destination carrier can't be reached.
Note: This status will immediately flag the number as Undeliverable in the client profile.
- Error 30007 "Message Delivery - Carrier Violation": The destination carrier is filtering out your messages for delivery.
- Error 30008 "Message Delivery - Unknown error": The destination carrier has returned a generic error message.