Scratch Off FAQs

What is the Scratch Off feature?

The Scratch Off feature is a daily prize game that client can play once per day through the SalonConnect app. Through Consumer App Settings, your business defines the available gifts and the expiration dates of the game, as well as the expiration of any gifts that were won. The client is identified by device ID, so only one scratch off per day is allowed per device, regardless of the selected business location or logged-in client.

Review the Scratch Off Setup and Use topics for more information.

How does the app determine if a client wins?

Winners are chosen completely at random:

  1. When a client selects the scratch-off feature, the app randomly generates a number that is between 1 and the value you enter in the Tickets field.
  2. If that randomly generated number matches the Winning Number that is below each gift in Admin Settings, then that client is a winner. Note that the Winning Number field cannot be changed; it is randomly assigned by the app.

How do clients redeem winning scratch-off gifts?

Winning scratch-off gifts are not integrated with Meevo. So, we highly recommend you require clients to redeem those vouchers inside your business and not over the phone, through text, etc. This allows you to view and verify the winning voucher. See Salon Connect: Winning Scratch-Off for details on the client experience.

To have your business redeem the voucher in the Meevo register, we recommend creating one or more discounts in Meevo named Scratch Off Winner or something similar, and use discounts according to the gifts that can be won. For example, if your gifts are free services (free men's or women's haircut, free basic massage, etc.), then you would configure the discount as Percent Off and set the percentage to 100. In addition, if your discount's barcode matches the app's Coupon Code, you can scan the winning barcode to pull up the discount during redemption. 

After you apply the discount in the Meevo register, you can report on these discounts as you would any others. See Redeeming a Scratch Off Winner for details on the redemption process.