If You Already Have an Existing Yext Account

If your business is already using Yext, you will be unable to use Online Presence Management in Meevo until your current active subscription is canceled.

How can I tell if my business is already using Yext services?

There are two ways a business could be using Yext services to manage their listings: through a third-party provider you're working with (the most common scenario), or through working with Yext directly.

To see if your business is already using Yext services, go to Meevo > Marketing and select the Online Presence Management tile. If the destination page returns a 403 Error, this is a reliable indicator that your business is already using Yext services.

What should I do if I have an active Yext account through a third-party provider?

If you have an account with Yext through a third-party provider, you will need to cancel the services directly with the provider. If you are unsure of who your current provider is, you can email locationconflict@yext.com. Include your business name, address, and phone number, and within 2 business days you will receive a reply that provides you with the information you need to reach out to the provider.

What should I do if I have an active Yext account through Yext?

If you already have an active Yext account through working with Yext directly, you can fill out this Yext cancellation form to begin cancellation of services.

Click here for guidance on how to fill out the cancellation form.Click here for guidance on how to fill out the cancellation form.

  1. Please choose a request type below: Cancel Service
  2. Your email address: Enter your business email address.
  3. Subject: Immediately cancel Yext account to use Meevo's integrated solution with Yext
  4. Your Message: HI, I would like to immediately cancel my Yext account so I can use Meevo's integrated solution with Yext.
  5. Priority:  High
  6. What type of Yext service do you have? Yext for Small Business
  7. Business ID: This is the first number in the URL when viewing your dashboard. For example, if your Yext dashboard URL looks like https://www.yext.com/s/123456/entities, your business ID is 123456. If you can't find your business id, enter 00000.
  8. Are you looking to cancel one location, multiple locations, or your entire account?
    1. 1 Location:  Select this if you want to only cancel 1 location from the account.
    2. Multiple Locations: Select this if you only want to cancel some locations (not the entire account).
    3. Entire Account: Select if you want to cancel the entire account.
  9. Name or names of locations to cancel: List the names of the location(s) that will be cancelled.
  10. Do you want to cancel at the end of your billing cycle or immediately?
    1. Immediately: This immediately cancels your Yext account. Yext has 2 plans: monthly or annually. You will receive a prorated refund from Yext.
    2. End of Billing Cycle: This cancels services at the end of billing cycle.  
  11. Why are you looking to cancel:  I am choosing an alternative solution

OK, I've canceled my existing Yext services. Now what?

Once the cancellation of your Yext account is confirmed, you should contact MSI Support to get started with Online Presence Management.

Here's what you can expect in terms of your listing information:

  • Your listings will not be deleted from publishers, nor will there be a lapse in service.
  • You will need to reconnect your Google Business Profile and Facebook.
  • Fields in Knowledge Graph and enhanced content will need to be reconfigured.