AQ020: Client Work Tickets

The AQ020 is a full-page client work ticket that includes client details, visit and appointment notes, service and retail history, future appointments, and more. The AQ020 provides a barcode for a quick lookup in Meevo and a 3rd Party ID field for connecting this client in other systems.

Tip: Run the AQ020 report each morning and present it to employees before the first appointment arrives.

What is a "visit" in this report?

This report follows our usual standard for what constitutes a visit: a visit occurs when a client is rung up for at least one service on a transaction. It is not necessary for the service to have been booked before it was rung up. 

Report definitions

Click here for details on each of the fields that appear in the AQ020 report.Click here for details on each of the fields that appear in the AQ020 report.

  • Birthday: The client's birthday as defined in the client profile.
  • First/Last Visit: The dates of the client's first and most recent visits to the business. 
  • # Srv. Visits: The total number of transactions with at least one service for this client. 
  • Member #: Client's membership ID number if they own a membership.
  • Membership: The membership the client owns (if any).
  • Account Balance: The Client Account Balance.
  • Points Available/Value: The number of points and dollar equivalent available to the client. If Allow the viewing/redemption of points across all locations is enabled in Register Business Preferences, this report will display the number of points (and equivalent value) that are redeemable at any location.
  • Barcode: Client's barcode is the code 39 equivalent of the Numeric Identifier field in the client's profile.
  • 3rdPartyID: The Third Party ID field in the client's profile.
  • Visit Notes: Displays information such as Type, Entered On, and Employee. Some Visit Notes may not display depending on your Work Ticket Options in Business Preferences.
  • Service History: This section appears if Show Transaction History is selected in Work Ticket Options and displays the date, service code, service provider, and price paid at the register (if the sub-option Show Pricing is enabled under Show transaction history) for every service purchased by the client, including add-ons.
  • Appointments for [date]: Displays the time, service (including add-ons), resource, service provider, price for that day according to the Appointment Editor (if the option Show prices for appointments booked is enabled in Work Ticket Options), and whether the employee was requested for that appointment.
  • Appointment Notes: Displays any notes recorded in the Appointment Editor for this appointment.
  • Referrals: Displays the name and referral date for every new client referred to the business by this client.
  • Retail History: This section appears if Show transaction history is selected in Work Ticket Options and displays the date, retail code, associated employee, and price paid at the register (if the sub-option Show Pricing is enabled under Show transaction history) for every retail item.
  • Retail Recommendations: This is a write-in section for product recommendations for a client.
  • Future Appointments: Displays the date, time, service code, service provider, and price according to the Appointment Editor (if the option Show prices for appointments booked is enabled in Work Ticket Options).

Setting up the AQ020 report

  1. Type AQ020 in the Convobar, or go to Meevo > Reports > Appointments, and then select the AQ020 report.
  2. Select a date or date range for running the report:
    1. To run a report for a specific date range, select Custom and specify the Start Date and End Date for the report.
    2. Otherwise, select a predefined date or range (Yesterday, This Week, Last Week, etc.).

Note: If you select a predefined range (a date other than Custom), you can still change the Start Date and End Date. Doing so automatically changes the date range to Custom.

  1. Order Tickets By:
    1. Client Name: Tickets are ordered by client name (Last, First or First, Last depending on your Business Information setting).
    2. Date and Time of Appointment: Tickets are ordered by appointment date, and then start time.
    3. Employee Code: Tickets are ordered by the servicing employee's code.
  2. Work Ticket Generation:
    1. One Per Client Per Day: This creates 1 work ticket per client, per day.
    2. One Per Employee for Clients w/ Multiple Appts Per Day: This creates one work ticket per employee who is servicing a client, per day.
  3. Display Client Photos: Shows client photos (taken from client profile) on the work tickets.
  4. Client Search: Begin typing into this field to reveal client names that match your entry. Select Add client to include that client in the report. You can add as many clients to the report as needed.

  5. All Employees: Enable this checkbox to run the report for all employees within the date range. This includes active, inactive (including terminated), and deleted employees. Or, to run the report for specific employees, deselect the checkbox and use the drop-down to select employees or Employee Categories. You can show or hide inactive employees in this list, but deleted employees will never appear here. Note the All Employees "bubble" in the Employee list selects all employees in that list; it is not the equivalent of selecting the All Employees checkbox.

    Note: Selecting All Employees will also return any data tied to the House employee.

  6. All Services: This option allows you to print Work Tickets only for clients who are booked for one of the selected services. Add-ons are not considered; the AQ246 covers booked add-ons.

Running the report

  1. When you are ready to generate the report, select a Report Format beside the Run Report button.
  2. Here is a rundown of each format type:
    1. PDF: Each time you select Run Report with PDF selected, Meevo opens a separate browser tab that displays the PDF'ed report. Meevo remains on the setup page, so you can quickly jump back over to Meevo to run more date ranges or other reports. Each PDF report you run will open its own browser tab, so you can easily review and compare reports by simply jumping between browser tabs.
    2. HTML: This is our original legacy format, which opens the report within Meevo. All of the functionality within that report is still there and available via the toolbar.
    3. XLSX: Each time you select Run Report, your browser auto-downloads the report in .xlsx format. Select the downloaded file in the browser footer to open the spreadsheet.
  3. Select Run Report to generate the report in your chosen format. Depending on the type of report and criteria you entered, this process may take a few minutes.