WI015: Walk-In Manager Stats

The WI015 report displays walk-In appointments created within the date range, with specifics on appointments booked through the Walk-In Kiosk and Online Walk-In Wait List. 

Report definitions

Click here for details on each of the fields that appear in the WI015 report.Click here for details on each of the fields that appear in the WI015 report.

All percentages/averages are based off of total customers actually serviced.

  • Total Walk-ins: Total customers that have added themselves to the wait list through any means.
  • Total Serviced: Total customers that were assigned to an employee and checked out.
  • Total No Shows: Total customers that were marked as a No Show while on the wait list.
  • Repeat Client %: % of Total Walk-ins who's first visit was prior to the date range.
  • New Client %: % of Total Walk-in's who's first visit is within the date range.
  • No Show %: % of Total Walk-ins that no-showed.
  • Average Wait Time: Average of the actual wait time for when a customer was added to the wait list.
  • Average Ticket: Average ticket in $ for those clients checked out from the wait list.
  • Kiosk Wait List %: % of customers that added themselves to the wait list via the kiosk.
  • Total Kiosk Add: Total customers that have added themselves to the wait list through the kiosk.
  • Online/Mobile Wait List %: % of customers that added themselves to the wait list via online/mobile.
  • Total Online/Mobile Add: Total customers that have added themselves to the wait list through mobile/online.

Setting up the WI015 report

  1. Type WI015 in the Convobar, or go to Meevo > Reports > Walk-Ins, and then select the WI015 report.
  2. Select a date or date range for running the report:
    1. To run a report for a specific date range, select Custom and specify the Start Date and End Date for the report.
    2. Otherwise, select a predefined date or range (Yesterday, This Week, Last Week, etc.).

Note: If you select a predefined range (a date other than Custom), you can still change the Start Date and End Date. Doing so automatically changes the date range to Custom.

Running the report

  1. When you are ready to generate the report, select a Report Format beside the Run Report button.
  2. Here is a rundown of each format type:
    1. PDF: Each time you select Run Report with PDF selected, Meevo opens a separate browser tab that displays the PDF'ed report. Meevo remains on the setup page, so you can quickly jump back over to Meevo to run more date ranges or other reports. Each PDF report you run will open its own browser tab, so you can easily review and compare reports by simply jumping between browser tabs.
    2. HTML: This is our original legacy format, which opens the report within Meevo. All of the functionality within that report is still there and available via the toolbar.
    3. XLSX: Each time you select Run Report, your browser auto-downloads the report in .xlsx format. Select the downloaded file in the browser footer to open the spreadsheet.
  3. Select Run Report to generate the report in your chosen format. Depending on the type of report and criteria you entered, this process may take a few minutes.