Using MeevoTips During Checkout

When using MeevoTips, the checkout process in the Meevo Register remains largely the same. The biggest difference is how tips are collected and applied.

When using an SFO1 with integrated MeevoTips, the same device collects the client’s tip and processes their MeevoPay card payment. When using the MeevoPay SFO1, a separate Tippy kiosk and payment terminal are not required.

  1. Create a transaction in the Meevo Register as you normally would.
    • To preselect a tip amount for the client prior to selecting Pay Now, open Meevo's Add Tip modal and make a selection. 
    • When you select Pay Now, your selection will be sent to the Tippy Kiosk where the client can make a new selection if desired.
    • When the SFO1 is filling both roles (card reader and MeevoTips kiosk), tip selection and card payment occur on the same device.
  2. When the client is ready to add a tip, select Pay Now. If Skip MeevoTips is not selected, this launches the MeevoTips Kiosk associated with the current Drawer.
    • Only employees who are mapped and have Allow Tips enabled on their Meevo profile are sent to the Kiosk.
    • Employees who are not mapped in MeevoTips can still receive tips through Meevo's standard Add Tip workflow. These tips are not included in MeevoTips logs or reporting.
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  3. While the Kiosk is active and in use Meevo displays the message: Waiting for client to make selections on MeevoTips Kiosk, and the Kiosk remains locked. 
  4. The client selects a tip amount. 
  5. On the Purchase Summary screen, the client selects Continue to Payment.
  6. The next screen is where the client makes their payment(s). The screen displays the transaction total, payment icons, and a message confirming that payment is the next step.
  7. After the client finishes on the kiosk, Meevo returns to the Payment Options / Balance Due screen. The client can pay the remaining balance using any supported payment method.
  8. If changes are needed before completing checkout, select Back to Sale to update the ticket. You can re-initiate the Tippy Kiosk by selecting Pay Now again.
  9. When you're ready, finalize the transaction as you normally would.

 

Details on the Smart Receipt and Convenience Fee

The Smart Receipt subtotal includes tips entered through the Tippy Kiosk as well as manually entered tips for non-MeevoTips employees.

When MeevoTips tips are included on a transaction, a Tip Convenience Fee appears in the subtotal. This fee is assessed by MeevoTips and is based on the total tip amount entered through the kiosk.

Note: The Tip Convenience Fee is waived for Employee Tip Service Charges and prepaid tips applied during package redemptions.

 

Register behavior with MeevoTips enabled

When the Tippy Kiosk is enabled, the Meevo Register will look slightly different: 

  • The Prompt for Tip checkbox is hidden if the drawer in use is associated with a Tippy Kiosk. 
  • The Change Due window does not have the usual Add Tips button, as all tips are processed through the Tippy Kiosk.
  • The Skip MeevoTips checkbox appears during the Sale step of eligible transactions. It is cleared by default for each new transaction.

 

Skipping MeevoTips for a Transaction

Select Skip MeevoTips during the Sale step to bypass the kiosk and proceed directly to payment.

Tips can still be entered through Meevo when the kiosk is skipped, but they are not funded or distributed through MeevoTips. The business is responsible for distributing those tips separately, and they are not included in MeevoTips logs or reporting.

The selection applies only to the current transaction. It remains selected if you return to the Sale step or place the transaction on hold and resume it later.

If you clear Skip MeevoTips after payments have already been applied, Meevo reverses or removes the applicable payments and prompts you to restart payment. Note Online Booking deposits and MeevoPay refunds are not removed.

 

Editing tips before finalizing the transaction

If the transaction is using the MeevoTips kiosk, select Back to Sale to make changes and then select Finalize/Pay Now to launch the kiosk again.

If Skip MeevoTips is selected, enter or edit tips through Meevo’s standard Add Tip workflow. These tips are not sent to MeevoTips.

 

Reviewing the status of tip deliveries

To verify that tips were successfully sent to MeevoTips, review your Logs at the end of each day. We recommend setting the Send Status filter to Error to identify any tips that were not successfully transmitted.

For more information, see MeevoTips Logs and Resending Tips.