Unlinking a Facebook or Google Business Profile Account

If you unlink a Facebook or Google Business Profile listing, those listings will no longer be controlled by Online Presence Management. You can opt back in at any time, but you'll have to re-establish the link to Facebook or Google Business Profile when you do.

  1. Go to Marketing > Online Listings Management or type onlinelistingsmgmt into the Convobar.
  2. Make sure you are on the All Listings tab.
  3. Locate your Facebook or Google Business Profile publisher in the list.
  4. In the publisher's row, select the drop-down arrow, select Opt Out, and confirm the message.

  1. The status changes to Opted Out and the action button on the right changes to Opt In.

  1. Next, select Opt In and confirm the message. The button on the right changes to Set up.

  1. Select Set up and follow the instructions in Step 2: Link Facebook and Google Business Profile.