Deleting a Payment

Which payments can I delete?

Only manually inserted payments that are Not Billed can be deleted. You cannot delete a scheduled EFT (it instead should be waived), nor can you delete a payment if it has any type of history (in other words, if the payment was attempted in any way).

Does deleting a payment impact the membership expiration?

No, deleting a manually inserted payment does not affect the terms of the membership or its expiration date.

To delete a manually inserted payment

1. In the Membership Recurring Payment Schedule section, select the manually inserted payment that you wish to delete. Manually inserted payments appear with an "M" icon.  
   
   
   When selected, the action buttons above the table become enabled.
2. Select Delete Payment. A confirmation message appears.
3. Select Yes.  
4. Enter a Reason for deleting payment and select OK to remove that payment from the list.

Note: The Reason for deleting payment will appear in the membership's History tab beside the deletion event.