Installing the Verifone e285 (MeevoPay Only)

Before you begin

  • To use this device, you'll need a Merchant Account with MeevoPay. Review our Meevo System Requirements and Supported Devices to ensure your computer and devices are compatible with Meevo.
  • Verifone e285 documentation contains important information and details from the manufacturer that are not discussed in this topic. We strongly recommend you review your device documentation before installing.
  • The e285 is a mobile device that you'll charge for power using the supplied USB-C cable. This cable must be connected to a standard USB-A power source (not included), which can be a USB wall outlet or standard USB power supply. We recommend charging the device for at least 4 hours before using it, but you can complete these setup steps while the device is actively charging.
  • The e285 connects exclusively through Wi-Fi when used with Meevo; Bluetooth functionality is not supported. 
  • Note during installation, the device may reboot and update for up to 45 minutes.

Installation steps at a glance

Step 1: Add Your MeevoPay Merchant Account in Meevo (separate topic)

Step 2: Charge the device, add or "pair" it to your Merchant Account in Meevo, and connect it to the internet (this topic)

Step 3: Assign a default Merchant Account and credit card device to a drawer in Meevo (separate topic)

Charge the e285

  1. Make sure you've added your MeevoPay Merchant Account in Meevo.
  2. Unpack the e285:


 

  • Verifone e285 (left)
  • USB-C cable (right)
  1. The e285 is a mobile device that must be charged for power via the supplied USB-C cable. To charge the device, connect this cable to the device (image A) and then to a standard USB power source (not included). This can be a USB wall plug (image B) or standard USB power supply, such as a desktop computer (image C). We recommend charging the device for at least 4 hours before using it, but you can complete the steps in this topic while the device is actively charging.
  2. The device powers on automatically once connected to a power source. It may turn on and off a few times during startup. When the device finishes powering on, the screen displays Network disconnected. You do not need to wait for this screen to appear before moving onto the next steps below.

     

Add or "pair" the e285 in Meevo

With MeevoPay, you can add a device in Meevo even before you've received it!  Shortly after your purchase of a device, MSI will associate the device with your account in our system. Once this is complete, you can actually add the device in Meevo before it arrives.

To pair a device, it must be associated with your MeevoPay account (this is done by MSI) and it must be unpaired (not activated) on any other accounts.

  1. First, make sure you've selected Enable credit card processing in the Register category of Business Preferences.
  2. Go to Meevo > Register > Merchant Accounts, or type merchacct into the Convobar.
  3. Search for and select the MeevoPay Merchant Account that will be tied to this device.
  4. Select the Devices tab.
  5. Select Add New. If a device is available to be paired, the Activate new device window appears. 
    1. Enter a Terminal Name, which is how you'll identify the device in Meevo. Give the device a name that will make it easy to identify in a menu or list, such as it's physical location (Front Desk, for example).
    2. Choose your Device Model - Serial Number from this drop-down. There is nothing for you to enter in this field; you only need to select the device serial number from the pre-populated list. If there are multiple S/Ns available in the drop-down, check the device's shipping box to make sure you select the right one.
    3. Is Shared: This enables multiple merchant account support for this device. The device becomes "shared" across all MeevoPay Merchant Accounts, meaning that it will appear in the Devices tab of all MeevoPay Merchant Accounts with (Shared) beside the Terminal Name. In this way, you can use one device for several Merchant Accounts.

Reminder: A device appears in this list only if it's associated with your account and it is not paired (activated) in Meevo. If no devices are available to be paired, Meevo displays the message Please associate devices to this Merchant Account through your payment processor before adding them in Meevo. 

  1. When finished, select Save to pair the device. The device appears immediately in the Devices tab. 
  2. Now that you've paired your device with your Meevo Merchant Account in Meevo, you can connect the credit card device to the internet as explained in the next section.

Connect the e285 to the internet

  1. On the e285 Network disconnected screen, select Connect. The Network menu appears. Select Wi-Fi.
  2. Ensure the Wi-Fi switch is toggled "on" as shown below.  
  3. Select the + icon to add a network. Select your network and enter your Wi-Fi credentials. After a successful connection, a Wi-Fi signal strength symbol appears at the top-left of the display.
  4. Select the "Back" arrow on the device screen to return to the Home screen. The Home screen now reads: Terminal not boarded, and there is a Board terminal button below it. Select Board terminal.
     
  5. Your location, address, and StoreID appear. Select Confirm if this information is correct. If this information is inaccurate, select the back arrow in the top-left of the screen to return to the home screen, and then please reach out to MSI Client Success for assistance.

     
  6. The device goes through its "boarding" process, which may take up to 45 minutes. The device may restart several times.
  7. When the adyen home screen appears, your credit card device is powered on, connected to the internet, and ready for use!  
  8. Finally, you should assign your MeevoPay Merchant Account and e285 device as the default options for your desired register drawers.

Uploading a logo to your MeevoPay device

You can easily brand your MeevoPay device by uploading an image with the required dimensions.

  1. Select your MeevoPay Merchant Account.
  2. Select the Devices tab and then edit device.
  3. Upload your logo via the Edit device modal. Only .png files are accepted, and image size requirements (which can vary by device) must be exactly as listed in the "Help" pop-up window. 



Note: To remove an image, simply select Edit Device and select the trash can beside the image. 

Obtaining your device passcode

MeevoPay credit card devices require a passcode to access their advanced menus: a passcode is needed to open the Settings menu on Android devices and to open the Admin menu on non-Android devices. You can quickly obtain your device passcode by selecting the Admin & Settings tab on a MeevoPay Merchant Account screen. When you select this tab, Meevo checks your device and displays the device's latest passcode. The device passcode is editable from this tab as well, so you can easily change the passcode if needed for security reasons.