Adding or Editing a Cancellation Reason

To get to Cancellation Reasons, type cancellationreasons into the Convobar, or go to Meevo > Appointments > Cancellation Reasons.

To add a Cancellation Reason

Tip: Use the copy function to quickly create a new data record with similar details to an existing item. First, locate and select the existing item, and then select Copy. Meevo 2 will create a new definition with fields that are identical to the record you just copied. Make changes to the data as needed, and select Save when finished.

From the Cancellation Reasons search form, select Add New.

  1. Display Name: Enter a name that will make this item easy to identify in lists or menus in Meevo 2.
  2. Cancellation Fee Amount: The fee, if any, for canceled appointments. A value of zero (0) means that there is no charge for this Cancellation Reason. 
  3. Apply fee to each Add-On: When enabled, the client will be charged a Cancellation Fee for each add-on in the canceled appointment.
  4. Include in Online Booking Cancellation Reasons: Makes this Cancellation Reason available to clients that cancel an appointment through Online Booking. Note that for this option to take effect, Allow Online Appointment Cancellation must be enabled in Online Booking Settings.
  5. When finished, select Save.

To edit a Cancellation Reason

Note: Some fields may not be editable if the current location is not the item's Home Location. 

  1. Locate the Cancellation Reason and select it.
  2. Select Edit, and make your changes.
  3. When finished, select Save.