Adding a Service Charge or Ticket Charge

To get to Service Charges, type servicecharge into the Convobar, or go to Meevo > Business Settings > Service Charges.

For full details on service charges, be sure to review our Service Charges FAQ.

To add a service charge

Note: To configure a package charge (a type of service charge), you will need to do so from the Packages data maintenance form.

From the Service Charges search screen, select Add New.
Automatically charge a: Create a label for this service charge; this will be the service charge's display name in Meevo.
Fee / Tip: Select the type of charge:

Employee Fee: This would be a fee that goes towards employee education, for example.
Employee Tip: This service charge is automatically added to an employee's commission. Employee Tips appear in the reports listed in our Service Charges FAQ.
House Fee: This would be a fee that goes towards operational costs, for example.
House Tip: This service charge automatically goes to the House in the form of a tip.
Ticket Charge: Each configured Ticket Charge can be applied once per ticket. Ticket Charges can only be an amount, not a percentage. Ticket Charges are credited to the House employee.

Amount: This is the amount or percentage that will determine the service charge. Select $ or % to toggle between units.
Enter a Short Description to provide supplementary information on this service charge.
Taxes: The Taxes section appears if you selected Ticket Charge, Employee Fee, or House Fee. To tax the charge, deselect Non-taxable and select a Service tax rate from the list. Note only Service tax rates can be selected here.
Next, use the selectors and drop-downs to select which services these service charges apply to.
When finished, select Save.

Notes for Central Office:

Select Make available to locations to make this item immediately available to locations. In Location Options, you can exclude locations and manage how Meevo handles local overrides.
If you select a Business Type and make an item available to locations, then after saving, you cannot change from one Business Type to another. However, if All Business Types is an available option for this item, you can at any time change from a single Business Type to All Business Types.

Note: You will be unable to edit a service charge if it has been used (that is, included in a completed transaction).

Locate the service charge and select it.
Select Edit, and then make your changes. Remember to review our Service Charges FAQ for details on what a location can edit in a Central Office-owned service charge.
When finished, select Save.