MeevoPay Transactions and Refunds

Credit Card Transactions

When adding a card on file, MeevoPay validates the credit card information being entered to make sure it is a valid credit card number.
For transactions where a card on file is used for payment, MeevoPay provides additional security and validation:
- Clients using a card on file to make a payment in Online Booking, Self-Pay, or the new eGift experience must re-enter their CVV to complete the transaction.
- Front Desk Employees have the option to require the CVV when using a card on file during checkout in Meevo. The Re-enter CVV to validate checkbox is available within the Register's Cards on File area. Enable that option to reveal a Security Code field below the list of cards, which must be filled out to complete the transaction. CVV re-entry is optional in the Register, giving Front Desk Employees the flexibility to decide whether or not to request it for card on file transactions.
Pre-Authorization, which determines if the client has the funds available for a transaction, occurs for any amount over $1.00. This will be a configurable setting in a future release of Meevo.
Manually entering card numbers on a pinpad can increase the chance of chargebacks, so the Prompt for manual entry of credit card information on the device checkbox that appears in various areas of Meevo is not available when MeevoPay is the active Merchant Account.
The "signature" line appears on a credit card transaction receipt if the card entry method was something other than insert or tap, or if the credit card issuer requires it. This encourages clients to sign receipts when they didn't insert or tap, which will help your business in the event of a chargeback.

Debit Card Transactions

Swiping a debit card usually brings the client right to the signature screen. However, a client will be brought to the "PIN" screen if:

The debit card issuer requires a PIN, or
The debit transaction is over $300, in which case a PIN is always required.

Note: On debit transactions, clients do not select the debit type (US Debit or VISA/MasterCard Debit). There is no cost advantage to one over the other, so this step does not appear on MeevoPay devices.

Transaction Details and Reporting

The MeevoXchange is where you can view totals, individual transactions, fees, and export MeevoPay batch details. MeevoPay fees are assessed daily before funds are deposited, so daily deposits are not likely to match the totals displayed on Meevo reports.

Important Details on Refunds

Unreferenced refunds

MeevoPay does not support unreferenced refunds. An unreferenced refund is a refund that is not linked to the original payment transaction.

Declined refunds

In most cases, refunds to credit cards are processed instantly. In cases where a refund is not processed immediately, you can easily locate the transaction in Transaction Editor to verify it was declined, and then resolve the refund as you see fit.

To locate a declined refund in Transaction Editor, select Advanced Filters and enable the checkbox Declined refund transactions. Applying this filter limits the results to declined credit card refunds processed through MeevoPay.
Select a refund transaction to expand its details. Verify the status reads Declined. Declined refunds cannot be reprocessed, so in lieu of a refund we recommend providing account credits, points, or a gift card to the client for the amount of the refund.