MeevoPay Transactions and Refunds

Credit Card Transactions

• When adding a card on file, MeevoPay validates the credit card information being entered to make sure it is a valid credit card number. 
• Pre-Authorization, which determines if the client has the funds available for a transaction, occurs for any amount over $1.00. This will be a configurable setting in a future release of Meevo.
• Manually entering card numbers on a pinpad can increase the chance of chargebacks, so the Prompt for manual entry of credit card information on the device checkbox that appears in various areas of Meevo is not available when MeevoPay is the active Merchant Account.
• The "signature" line appears on a credit card transaction receipt if the card entry method was something other than insert or tap, or if the credit card issuer requires it. This encourages clients to sign receipts when they didn't insert or tap, which will help your business in the event of a chargeback. 

Debit Card Transactions

Swiping a debit card usually brings the client right to the signature screen. However, a client will be brought to the "PIN" screen if:

• The debit card issuer requires a PIN, or
• The debit transaction is over $300, in which case a PIN is always required.

Note: On debit transactions, clients do not select the debit type (US Debit or VISA/MasterCard Debit). There is no cost advantage to one over the other, so this step does not appear on MeevoPay devices.

Transaction Details and Reporting

The MeevoXchange is where you can view totals, individual transactions, fees, and export MeevoPay batch details. MeevoPay fees are assessed daily before funds are deposited, so daily deposits are not likely to match the totals displayed on Meevo reports.

Important Details on Refunds

Unlinked refund grace period

Within the first 60 days of having your MeevoPay Merchant Account approved, we allow refunds to any card (even for purchases that were made with your previous Merchant Account). These are known as "unlinked refunds." Beyond those 60 days, you will not be able to refund to a card other than the one that was used in the original transaction. You also will not be able to refund to a card that was used with your old Merchant Account.

Declined refunds

In most cases, refunds to credit cards are processed instantly. In cases where a card has no history with MeevoPay and it is beyond the 60-day grace period for unlinked refunds, a refund may end up declined by MeevoPay. Should this happen, you can easily locate the transaction in Transaction Editor to verify it was declined, and then resolve the refund as you see fit. 

1. To locate a declined refund in Transaction Editor, select Advanced Filters and enable the checkbox Declined refund transactions. Applying this filter limits the results to declined credit card refunds processed through MeevoPay.
2. Select a refund transaction to expand its details. Verify the status reads Declined. Declined refunds cannot be reprocessed, so in lieu of a refund we recommend providing account credits, points, or a gift card to the client for the amount of the refund. 
   

 

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