About Credit Card Devices

Which credit card terminals are supported with Meevo?

Read our Meevo System Requirements and Supported Devices to ensure your computer and devices are compatible with Meevo.

How do I set up credit card processing?

To set up credit card processing, you must have an account with a credit card processor, such a Worldpay (formerly Vantiv) or CardConnect. After setting up your account with a processor, follow the steps below.

Note: Make sure you navigate to Business Information > Preferences, and select Enable credit card Processing.

  1. Add Your Merchant Account in Meevo.
  2. Hook up your credit card terminal:

Note: If connecting your credit card device to a switch, ensure that the switch is placed in a well-ventilated area. Otherwise, if the switch overheats, it may impact the performance of the credit card device. Refer to your switch manufacturer's user guide for guidance.

  1. Activate or "pair" your encrypted credit card device with your Merchant Account in Meevo.
  2. Assign the Merchant Account to one or more register drawers.

How does Meevo determine which credit card device I'm using?

A network receipt printer can be:

  1. Assigned to a POS Station. In this case, each time a user logs into that workstation, the POS Station's assigned credit card terminal is the default terminal.
  2. Assigned to a register drawer. During a login session, opening the register or changing a register drawer will make the drawer's assigned credit card terminal the default terminal. However, if the drawer was assigned a POS Station, then the drawer will use that POS Station's default devices.
  3. Selected manually from the Drawer Manager. The selection will remain for the duration of the login session.

Can I set up custom tip options on my credit card device?

Yes, if Vantiv/Worldpay is your provider. Tip options are set up through the Merchant Account screen.

How does credit card processing work with Meevo?

  1. Meevo contacts your credit card processor and requests that they send the balance due to the encrypted credit card device associated with the Merchant Account.
  2. The client swipes the card, and the cardholder information is sent back to the credit card processor.

Note: Meevo can handle partial payments, such as when a client does not have enough balance remaining on the card to satisfy the balance due. In such cases, Meevo displays an on-screen prompt, allowing the client to keep or remove the partial charge.

  1. The credit card processor then processes the transaction and lets Meevo know the payment type (credit card), the credit card type (Visa, American Express, etc.), the payment amount, and the last 4 digits of the credit card. In this way, Meevo never sees the client's personally identifiable information (PII).

Do I need credit card processing to accept credit card payments?

No, you can record credit card payments without processing through Meevo by manually entering the credit card Payment Type into the register. Your third-party credit card processor will handle the actual execution of the sale, but Meevo will continue to audit appointment details and transaction logs.