Details About Payments

How do I set up credit card processing?

To set up credit card processing, you must have an account with a credit card processor, such a Worldpay (formerly Vantiv) or CardConnect. After setting up your account with a processor, follow the steps below.

Note: Make sure you navigate to Business Information > Preferences, and select Enable credit card Processing.

1. Add Your Merchant Account in Meevo.
2. Hook up your credit card terminal:

Note: If connecting your credit card device to a switch, ensure that the switch is placed in a well-ventilated area. Otherwise, if the switch overheats, it may impact the performance of the credit card device. Refer to your switch manufacturer's user guide for guidance.

• Ingenico iSC 250
• Ingenico iPP 320
• Ingenico iPP 350
• Ingenico iSMP4
• Ingenico Link/2500
• Ingenico Lane/3000
• Ingenico Lane/5000
• VeriFone MX915

3. Activate or "pair" your encrypted credit card device with your Merchant Account in Meevo.
4. Assign the Merchant Account to one or more register drawers.

How does Meevo determine which credit card device I'm using?

A network receipt printer can be:

1. Assigned to a POS Station. In this case, each time a user logs into that workstation, the POS Station's assigned credit card terminal is the default terminal.
2. Assigned to a register drawer. During a login session, opening the register or changing a register drawer will make the drawer's assigned credit card terminal the default terminal. However, if the drawer was assigned a POS Station, then the drawer will use that POS Station's default devices.
3. Selected manually from the Drawer Manager. The selection will remain for the duration of the login session.

Can I set up custom tip options on my credit card device?

Yes, if Vantiv/Worldpay is your provider. Tip options are set up through the Merchant Account screen.

How does credit card processing work with Meevo?

1. Meevo contacts your credit card processor and requests that they send the balance due to the encrypted credit card device associated with the Merchant Account.
2. The client swipes the card, and the cardholder information is sent back to the credit card processor.

Note: Meevo can handle partial payments, such as when a client does not have enough balance remaining on the card to satisfy the balance due. In such cases, Meevo displays an on-screen prompt, allowing the client to keep or remove the partial charge.

1. The credit card processor then processes the transaction and lets Meevo know the payment type (credit card), the credit card type (Visa, American Express, etc.), the payment amount, and the last 4 digits of the credit card. In this way, Meevo never sees the client's personally identifiable information (PII).

Do I need credit card processing to accept credit card payments?

No, you can record credit card payments without processing through Meevo by manually entering the credit card Payment Type into the register. Your third-party credit card processor will handle the actual execution of the sale, but Meevo will continue to audit appointment details and transaction logs.

How do I store a client card on file?

There are two types of client cards on file in Meevo:

• Adding a card to a client profile allows the client to use that card for general purchases at the register. Those cards can be found in the Credit Card tab of the client's profile.
• Memberships with recurring fees require a client membership card on file. This can be done through the register at time of sale, or via the CC/ACH tab of Membership Manager (which is where membership cards on file are stored).

Payment methods stored in the client profile are separate from payment methods stored in Membership Manager. Removing a payment method from one area does not remove it from the other. However, membership cards on file can be selected in the register if the client is paying via Card on File.

Note: If the client selected in the Appointment Editor’s Paying Client field does not have a credit card on file, Meevo will display a prompt asking if you want to add one. For this to occur, the Business Information setting Prompt for card on file when booking appointments must be enabled (available in the Appointments section), and the logged-in user booking the appointment must have Grant access to the Data > Client > Credit Cards security key.

Does Meevo store client credit card information?

No, Meevo never actually "sees" or stores a client's entire card number. Client card data is handled by your credit card processor; Meevo only stores a token for the card, as well as the cardholder name, expiration date of card, and last 4 digits of the card number. As a result, you can have client cards on file without the liability of storing and protecting personally identifiable information. Worldpay customers, see Refreshing a Worldpay Card On File Token for important information.

Note: For ACH, Meevo stores the full Bank Routing # and Bank Account #.

How are cards on file deleted from Meevo?

There are three ways a card on file can be deleted from Meevo:

1. Client profile cards on file and membership cards on file can both be manually deleted from Meevo. When a deletion occurs, Meevo notifies the merchant account provider and the stored token is deleted from Meevo and the merchant's records.
2. Meevo will automatically delete a token under the following conditions:
   1. Card on File (client's profile): If a card on file remains expired for 4 months (120 days) from its date of expiration, Meevo will automatically delete those cards and their tokens via a service that runs each evening.
   2. Membership Card on File (Membership Manager): For membership cards on file, Meevo first identifies all memberships that have been terminated or expired for 4 months (120 days) or more, and then Meevo removes the membership credit card's token from each of those memberships.
3. A Business Information > Preferences option enables additional purging of cards based on the card activity at the business.